Century 21 Accent Homes includes six written guarantees with its $350/month Gold Plan. They apply under the written terms when Accent Homes screens and places the tenant through its standard process. The $250/month Silver Plan provides full-service management without these six guarantees. Review eligibility and the operative agreement before relying on a benefit.
The six Gold Plan guarantees
| Guarantee | What it provides | Key condition or limit |
|---|---|---|
| 21-Day Lease Guarantee | Credit of two months of management fees ($700 under Gold) if an approved tenant is not secured in time | Clock begins when the home goes live at a mutually agreed rent; written terms apply |
| Tenant Replacement Guarantee | Replacement leasing without another leasing commission | A tenant placed by Accent Homes leaves within the first 12 months |
| Eviction Protection Guarantee | Legal and removal costs for a qualifying eviction | Applies to tenants screened and placed by Accent Homes |
| Tenant Damage Guarantee | Up to $5,000 above the security deposit for qualifying tenant-caused damage | Beyond normal wear and tear; placement and written terms apply |
| Animal Damage Guarantee | Up to $2,500 per approved pet, maximum $5,000 per incident | Qualifying damage by approved animals under the written terms |
| Rent Protection Guarantee | One month's rent | A court-ordered writ of possession is executed against a tenant Accent Homes placed |
When does the 21-day period start?
It starts when the property goes live on the market at the mutually agreed rent, not simply when an owner first says the home is ready. The stated remedy is a two-month management-fee credit. It is not an additional one-month waiver, and it does not promise that every vacancy-related cost is reimbursed.
Is late rent automatically covered?
No. A late payment by itself does not trigger the Rent Protection Guarantee. The trigger is execution of a court-ordered writ of possession against a tenant Accent Homes placed. This distinction matters when planning cash reserves and comparing management with insurance.
What should owners verify before signing?
- Confirm that the selected plan is Gold and obtain the current written terms.
- Check whether the tenant was screened and placed through Accent Homes' process, especially during a mid-lease takeover.
- Review the market-live date, agreed rent, qualifying damage and claim documentation.
- Keep insurance and operating reserves appropriate to the property; capped guarantees do not cover every loss.
Leasing, renewal and setup fees are separate from monthly management. The current pricing page explains those charges. Use the written guarantees page and your management agreement for full eligibility and claim terms; this article is a summary.
Frequently asked questions
Will you cover any damage to the home? No. Tenant and animal damage benefits have separate eligibility rules and dollar limits. Normal wear and tear is not tenant damage under the Tenant Damage Guarantee.
Is rent protection the same as rental-income insurance? No. This company guarantee has a specific court-writ trigger and a one-month payment. Insurance coverage depends on a separate policy.
Can I choose Silver and still receive the six guarantees? The six guarantees are included with Gold. Discuss the plan and any proposed change with the team before assuming coverage applies.
Sources
Family-owned property management company serving Northern Virginia since 1972. NARPM member, NVAR member, and National Association of Realtors® member with over 50 years of experience managing residential rental properties.