Maintenance Coordination & Oversight
Video walkthrough coming soon
Maintenance coordination at Century 21 Accent Homes means we handle repair requests around the clock through a vetted, licensed, and insured vendor network, with a 3-day average repair time — routine repairs are taken care of without interrupting your day for approvals.
We conduct inspections upon move-in and move-out and ensure all maintenance issues are addressed in a timely manner. Our average repair time is just 3 days — well below the industry average.
Our 24/7 maintenance hotline ensures emergencies are handled immediately, protecting both your property and your tenants. Routine repairs up to $500 are handled without needing your approval, so issues get resolved fast.
We maintain a network of vetted, licensed, and insured vendors who provide quality work at competitive rates. You'll never be overcharged for maintenance on our watch.
What's Included
- 24/7 emergency maintenance hotline
- 3-day average repair completion time
- Vetted, licensed, and insured vendor network
- Routine repairs up to $500 without owner approval
- HVAC/plumbing/electrical up to $750 for health/safety
- Online maintenance request portal for tenants
- Photo documentation of all repairs
- Quarterly pest control (up to $250/quarter included)
Frequently Asked Questions
How are maintenance requests handled?
Tenants submit requests around the clock, and we dispatch a vetted, licensed, and insured vendor — with a 3-day average repair time.
Will you contact me before every repair?
Routine repairs under an agreed threshold are handled without interrupting you. Larger or non-routine items are sent for your approval first.
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21-Day Lease Guarantee
We find a quality tenant in 21 days, or the first two months of management are free.
Tenant Replacement Guarantee
If our tenant leaves before 12 months, we replace them at no additional cost.
Eviction Protection Guarantee
We cover all legal and removal costs if a tenant we placed needs to be evicted.
Tenant Damage Guarantee
We cover up to $5,000 above the security deposit for tenant-caused damage.
Animal Damage Guarantee
Up to $2,500 per approved pet, $5,000 max per incident, for animal-caused damage.
Rent Protection Guarantee
If a court-ordered writ of possession is executed against a tenant we placed, we pay you one month's rent.
"The staff at Century 21 Accent Homes are superb. I've used their property management services for over 13 years and wouldn't go anywhere else. They are proactive and have great processes and procedures."
Property Owner
"My wife, my daughter and I enjoyed living at a townhome managed by Century 21 Accent Homes for over two years. They were extremely professional and responsive if we needed something fixed."
Former Tenant
"I have been working with Century 21 Accent Homes for several years now and they have been nothing but professional. They handle everything from finding tenants to maintenance issues."
Property Owner