Program Overview
Century 21 Accent Homes, Inc. operates a transactional customer-care text messaging program for tenants of properties we manage. When a tenant calls our maintenance line at (703) 317-8003 or (571) 450-8774 and reports a maintenance issue, we create a work order and send a follow-up text message so the tenant can reply with photos of the problem. The photos are attached to their maintenance work order so our team and the assigned service technician can see the issue before arriving.
How Opt-In Works (Verbal, During an Inbound Call)
Consent is collected verbally during the tenant's inbound phone call to our maintenance line. After the tenant's maintenance work order is created and confirmed on the call, our agent states, at the phone number the tenant provided as their callback number:
"You should receive a text at this number after our call; reply with a few photos of the issue so we can assess it faster and route your request to the right technician."
Spanish-language calls receive the same notice in Spanish:
"Le debería llegar un mensaje de texto a este número después de nuestra llamada; responda con unas fotos del problema para que podamos evaluarlo más rápido y canalizar su solicitud al técnico adecuado."
The tenant initiated the call, requested the maintenance service, and provided the callback number themselves. Consent to receive these texts is not a condition of receiving maintenance service or any other service — a tenant who prefers not to receive texts can simply say so on the call or reply STOP to the first message, and their work order proceeds normally either way.
The First Message a Tenant Receives
The first and typical message in the program reads:
"Century 21 Accent Homes: thanks for calling about your maintenance request (work order 12345678). Reply to this message with a few photos of the issue (or a PDF); they help us assess the problem faster and route your request to the right technician. Reply STOP to opt out."
If the tenant replies with photos, they receive a confirmation such as: "Got it - added 2 file(s) to your work order. You can send more if needed."
Program Disclosures
- Message frequency varies. Most tenants receive one to three messages per maintenance request.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, email info@c21ahi.com, or call 703-317-8000.
- Consent is not a condition of purchase or service.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Full program terms: Terms of Service. How we handle personal information: Privacy Policy.
Contact
Century 21 Accent Homes, Inc.
3111 Telegraph Corner Ln #200
Alexandria, VA 22310
Phone: 703-317-8000
Email: info@c21ahi.com